"I sent Jennifer one of my groups in Wellington and the feedback from them regarding her service was fabulous, she is highly professional, interactive and knows Wellington like the back of her hand. I have personally met with Jennifer to get to know more about her service and here are the reasons why I believe she is one of the best guides in the country:
1. She takes the time and effort to know her clients, interact with them and shows genuine interest.
2. She will not only ensure that the group gets what is promised in the itinerary, but will also give additional recommendations for the itinerary based on her professional experience. She can also tailor the itinerary based on the group's interest and time constraints.
3. She has done some travelling herself so she knows the reason why people travel and why Wellington is unique compared to other destinations. She will go the extra mile to make sure her group is having the best trip ever.
Last but not least, the group she guided for me left her a handsome tip, which of course is never a prior expectation. Doesn't that tell you something?"
- Hansel Ng, Contracts Manager, Kuoni Group Travel